What are MSSP Challenges?

Managed security service providers (MSSPs) are IT service businesses that specialize in providing security-as-a-service offerings for their customers. A big challenge in delivering comprehensive security services to multiple clients is, how do you manage the myriad of alerts coming from and ticket management systems utilized by these multiple clients?

MSSPs need a centralized system that enables them to simplify multi-customer management and efficient alert management processes.

MSSP Operations with AlertFusion

MSSP Solution

AlertFusion allows you to leverage multi-tenancy to centralize alerts and processes from multiple customers or teams into a single solution. Centralizing alert capture from phone calls, emails and tools such as SIEM, SOAR and ITSM.

AlertFusion provides seamless integration of information from multiple customers into a singular platform, while still enabling each customer to be managed individually.

This centralized AlertFusion model enables:

  • Improved operational efficiency and effectiveness in identifying and responding to alerts.
  • Standardised the use of tools and processes across all teams to a simple platform with a single pane of glass view.
  • Eliminate all repetitive alerts for all customers thereby significantly enhancing analyst productivity.
  • Robust automation and orchestration capabilities deliver simplification of the incident response process.
  • Real time dashboards and reports, custom built to specific operational requirements simplify the reporting capabilities and reduce effort for both managers and analysts.

Along with MSSP Single Pane of Glass, we have expertise in Fusion Centre to manage multiple operations functions such as network, server, security and infrastructure operations within one unified and real-time console. Our Cyber Fusion Centre help to manage multiple SOCs from one unified and real-time console for large enterprises. Our Enterprise Security Operations continuously monitor and improve organisation’s security posture while preventing, detecting, analysing and responding to cyber security incidents. Our Vulnerability Management and Remediation solution centralizes all the vulnerability information into one unified and real-time dashboard, automates remediation and eliminates duplicate vulnerabilities.